Voice

Manage your clinic's phone system and call activity.

Call Forwarding

Today's Activity

0 Calls

0 Inbound

0 Outbound

0 Missed

0 Potential New Patients

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Dir	Caller	Destination	Start	Duration	Status	Action

No call records found.

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PBX Connection

FusionPBX domain and primary DID configuration.

Voice is not configured for this clinic yet.

Enter the FusionPBX domain name below and save to link this clinic to its PBX tenant.

PBX Domain Name

PBX Domain UUID

Main DID

DIDs (This Location)

If multiple offices in your group share the same PBX domain, register each location's DID(s) here so inbound calls route to the correct clinic.

Outbound Caller ID

Name and number shown on outgoing calls.

Caller ID Name

Caller ID Number

Call Routing

How incoming calls are routed during and after business hours.

Routing Mode

Forward Phone Number

Default Ring Group Extension

Call Flow Extension

After Hours Extension

Forward Numbers

Saved phone numbers for quick call forwarding. Select one from the Calls tab to activate.

Recording & Voicemail

Call recording and voicemail transcription preferences.

Record Calls

Automatically record all incoming and outgoing calls.

Transcribe Voicemail

Convert voicemail messages to text using AI transcription.

SMS Messaging

Two-way text messaging with patients. Messages are sent from the Main DID, which must also be registered under DIDs (This Location) so replies route back to this clinic.

Enable SMS Service

Turn the SMS messaging service on or off for this clinic.

Messaging Profile ID (optional)

Missed Call Notifications

When an inbound call is missed, an email alert is sent to the address(es) below. Leave blank to disable missed-call email alerts for this clinic.

Notification Email(s) (optional, comma-separated)

Phone Directory

Classify known callers so they aren't mistaken for new patients. Add numbers for other branches, vendors, labs, insurance companies, and other business contacts.